• Lucas Ballasy
  • Writing
  • Reading
  • Listening
  • About
  • Newsletter

Notes Gallery

A visual collection of all notes.

Why We Started Recording New Business Calls

Why We Started Recording New Business Calls

Process & Collaboration

Timelines for Monthly Initiatives

Timelines for Monthly Initiatives

Agency Leadership

Integrating Regular, Real-Time Feedback

Integrating Regular, Real-Time Feedback

Management

2023 Account Planning

2023 Account Planning

Agency Leadership

Evolving Quarterly Team Leads Debrief Session

Evolving Quarterly Team Leads Debrief Session

Process & Collaboration

Creating Consistency from Project Scoping through Implementation

Creating Consistency from Project Scoping through Implementation

Process & Collaboration

Rethinking QA (Quality Assurance)

Rethinking QA (Quality Assurance)

Process & Collaboration

The Benefits of Pre-Sending Deliverables

The Benefits of Pre-Sending Deliverables

Process & Collaboration

Recent Launch: Arthur Ashe Collection

Recent Launch: Arthur Ashe Collection

Updates

Website Audit Follow-Up Meeting

Website Audit Follow-Up Meeting

Process & Collaboration

Exploring Website Audits & Website Strategy Presentations

Exploring Website Audits & Website Strategy Presentations

Process & Collaboration

Integrating URL Crawls Pre-SOW

Integrating URL Crawls Pre-SOW

Process & Collaboration

Embedding Requirements into Our Process

Embedding Requirements into Our Process

Process & Collaboration

Podcasts & New Business

Podcasts & New Business

Agency Leadership

Request for Information: A Performance Tool

Request for Information: A Performance Tool

Management

Mental Checklist: Guiding Behaviors for Client Calls

Mental Checklist: Guiding Behaviors for Client Calls

Agency Leadership

Recording Client Calls

Recording Client Calls

Agency Leadership

Driving Performance Culture

Driving Performance Culture

Company Culture

Customer Comment Cards for Clients

Customer Comment Cards for Clients

Agency Leadership

SOW (Scope of Work) as SOP (Standard Operating Procedure)

SOW (Scope of Work) as SOP (Standard Operating Procedure)

Agency Leadership

Why to Give Every Retainer Contract an End Date

Why to Give Every Retainer Contract an End Date

Agency Leadership

Evolution of Client Services: Account Management vs. Project Management

Evolution of Client Services: Account Management vs. Project Management

Agency Leadership

New Biz Proposals: Are We Putting Our Best Foot Forward?

New Biz Proposals: Are We Putting Our Best Foot Forward?

Agency Leadership

Client Services in Business Development

Client Services in Business Development

Agency Leadership

Small Steps, Big Gains

Small Steps, Big Gains

Fitness / Wellness

Habits

Developing Process Through Client Work

Developing Process Through Client Work

Management

Creating a Channel for Feedback

Creating a Channel for Feedback

Personal Growth

Layoffs & Teaching the Biz

Layoffs & Teaching the Biz

Company Culture

Learning Through Client Challenges

Learning Through Client Challenges

Process & Collaboration

Pizza Tracker, Project Tracker

Pizza Tracker, Project Tracker

Process & Collaboration

Client Feedback & Executive Sponsors

Client Feedback & Executive Sponsors

Process & Collaboration

Noticing the Gap Between Leadership & the Executing Team

Noticing the Gap Between Leadership & the Executing Team

Agency Leadership

First-Person Job Descriptions

First-Person Job Descriptions

Management

Roles & Responsibilities Workshops

Roles & Responsibilities Workshops

Management

Green Bananas: Den Mixtape

Green Bananas: Den Mixtape

Updates

Kicking Off Growth Moments

Kicking Off Growth Moments

Management

Collaborative Proposals

Collaborative Proposals

Process & Collaboration

Dog or Human: Lead with Your Desired Energy

Dog or Human: Lead with Your Desired Energy

Agency Leadership

3-2-1 Growth 2.0

3-2-1 Growth 2.0

Agency Leadership

Welcoming the Day

Welcoming the Day

Personal Growth

Branding the Development Process

Branding the Development Process

Process & Collaboration

Project Org Charts

Project Org Charts

Agency Leadership

Website Audit vs. Redesign: Bridging the Gap

Website Audit vs. Redesign: Bridging the Gap

Process & Collaboration

What is Company Culture?

What is Company Culture?

Company Culture

The Power of Email

The Power of Email

Process & Collaboration

Act Natural

Act Natural

Agency Leadership

Ask. Listen. Gut Check.

Ask. Listen. Gut Check.

Process & Collaboration

Managing "Last Minute" Requests on Retainers

Managing "Last Minute" Requests on Retainers

Process & Collaboration

Unpacking Baggage With New Experiences

Unpacking Baggage With New Experiences

Process & Collaboration

Motorcycling & Leadership: You Go Where You Look

Motorcycling & Leadership: You Go Where You Look

Agency Leadership

Motorcycling

Motorcycling & Leadership: Accountability

Motorcycling & Leadership: Accountability

Agency Leadership

Motorcycling

Leading with Hope

Leading with Hope

Management

Fostering Client Relationships With Executive Sponsors

Fostering Client Relationships With Executive Sponsors

Agency Leadership

Why We Focus On Outcomes

Why We Focus On Outcomes

Agency Leadership

Avoiding Ambiguity in One-on-Ones

Avoiding Ambiguity in One-on-Ones

Management

Curiosity First

Curiosity First

Process & Collaboration

Learning to Unlearn

Learning to Unlearn

Personal Growth

Barrel's New Reel

Barrel's New Reel

Updates

Playing with Movement: "Rules of the Game"

Playing with Movement: "Rules of the Game"

Fitness / Wellness

Resourcing for Growth

Resourcing for Growth

Management

A Wider View

A Wider View

Management

Exploring Burnout

Exploring Burnout

Management

Candor as a Value

Candor as a Value

Company Culture

A Hard Lesson in Client Comms

A Hard Lesson in Client Comms

Agency Leadership

Why I Love Reference Calls

Why I Love Reference Calls

Management

Do. Learn. Clarify. Repeat.

Do. Learn. Clarify. Repeat.

Personal Growth

A Fling, Feedback, and the Future

A Fling, Feedback, and the Future

Agency Leadership

Choose Honesty

Choose Honesty

Management

Don't Be Afraid to Try

Don't Be Afraid to Try

Management

What Manhattan Traffic Taught Me

What Manhattan Traffic Taught Me

Personal Growth

Joy in the Hammering

Joy in the Hammering

Personal Growth

History Rewritten

History Rewritten

Habits

Right People, Right Seats

Right People, Right Seats

Management

The Hardest Part

The Hardest Part

Personal Growth

Time

Time

Time Management

Next

Join My Newsletter

I write a weekly newsletter called Borrowed, Learned, & Thought (BL&T). Topics include agency leadership, management, personal growth, and habits. Details.

Almost there! Please check your inbox to confirm your email address and click the link in the email we sent you. Thanks!
Oops! Something went wrong while submitting the form. Email and first name are required.
  • Connect:
  • Email
  • Twitter
  • LinkedIn
  • Instagram
  • © 2022 Lucas Ballasy