How do you describe an agency?
A group of people with unique perspectives and backgrounds working with other groups of people with unique perspectives and backgrounds toward a common goal.
What could go wrong?
I'm actually encouraged by this definition. It's the reason why misunderstandings and challenges are inevitable, but it's also the reason that I enjoy coming to work each day.
In moments of conflict, I like to remind my team of this reality. Like most things in life, collaboration takes patience and practice. When a situation gets tense, it can be easy to let our emotions take the wheel and quickly lead us off track. We forget that we all want the same thing.
We all want the same thing. Time and time again, I'm amazed at how powerful this statement can be. Even when we don't see eye-to-eye, it's a reminder that we have the same intent.
When we accept this statement as fact, conversations immediately become more productive, and resolution soon feels within reach. If we discover a disconnect in what we want, we can take appropriate action, but we're not acting on assumptions.