BL&T No. 080: Culture & Ways of Working

Company Culture

This post originally appeared in my newsletter, Borrowed, Learned, & Thought. BL&T is sent weekly on Mondays. In every edition, I share lessons learned in agency leadership, life, and e-commerce. This post does not include all the details shared in the newsletter sent via email. Subscribe here.


"The culture always wins, but not because it is put above profitability; profitability is the oxygen that keeps the company alive. The culture wins because it is seen as the route to profitability."

From “An Everyone Culture: Becoming a Deliberately Developmental Organization" by Robert Kegan, Lisa Laskow Lahey [Book]


Last week, I received an email from an agency colleague I met several years ago during a trip to LA. They replied to my newsletter to say hello and thanked me for sharing my experiences, mentioning how relatable they were.

Notes like this are like a shot of espresso before an early morning workout. While I never regret taking the time to write, the encouragement from a reader is a welcome burst of energy to get going at the end of a busy weekend.

I write this newsletter to explore ideas and reach new conclusions. In some ways, it's more about the process than the output. The fun part about the output is the opportunity to share ideas and engage with other like-minded folks. Thank you all for coming along with me on this ride. I'm always here to hear your thoughts, feedback, and ideas!

Lately, I've been keeping a doc throughout the week to capture passing thoughts and new developments to dig into later. Here are this week's selects

Thought Starter

What are the opportunities to improve my company culture?

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